Terms & Conditions

Introduction

Welcome to luxplay. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and luxplay ("we", "us", "our", "the Platform") governing your access to and use of the luxplay online gaming platform, including all associated games, features, promotions, and services accessible via luxplay.app.

By creating an account, logging in, depositing funds, or participating in any game or promotion offered through luxplay, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety — including all policies incorporated by reference, such as the Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms, you must not register an account or use the luxplay platform. We strongly encourage all players to read these Terms carefully before proceeding.

Eligibility

To register and use luxplay, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• Age: You must be at least 21 years of age. This is a non-negotiable requirement under Philippine law. luxplay enforces strict Know Your Customer (KYC) verification to confirm the age and identity of all registered players before real-money gaming is permitted.
• Residency and Jurisdiction: You must be physically located in a jurisdiction where accessing online gaming platforms of this nature is lawful. You are solely responsible for determining whether your use of luxplay complies with the laws applicable in your location.
• Legal Capacity: You must have the full legal capacity to enter into a binding agreement. Individuals who have been declared legally incapacitated under Philippine law are not permitted to register.
• Self-Exclusion Status: You must not be subject to a self-exclusion order — whether imposed by luxplay, by PAGCOR, or by any other recognized gaming authority — at the time of registration or during your use of the platform.
• Single Account: You must not already hold an active or suspended luxplay account. Each individual player is entitled to one account only.

luxplay reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension or closure of the account in question.

Account Registration & Verification

To access real-money gaming features on luxplay, you are required to complete the registration process and pass our identity verification (KYC) procedure. The following rules apply to all registered accounts:

• Accurate Information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, valid Philippine contact number, and valid email address. Providing false or misleading information is a material breach of these Terms.
• One Account Per Person: Each player is permitted to hold only one account on luxplay. The creation of multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in the immediate suspension of all associated accounts.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. luxplay will not be liable for any loss or damage resulting from unauthorized access caused by your failure to secure your credentials.
• KYC Verification: Prior to processing any withdrawal, luxplay may require you to submit valid government-issued identification (such as a Philippine passport, SSS ID, PhilSys national ID, or driver's license), proof of address, and proof of payment method ownership. This process is mandatory and non-negotiable.
• Contact Details: You must keep your contact information current and accurate. Notifications regarding account activity, withdrawals, and promotions will be sent to the email address and mobile number on file.

Deposits & Withdrawals

All financial transactions on luxplay are processed in Philippine Peso (PHP). The following terms govern deposits and withdrawals on the platform:

• Accepted Payment Methods: luxplay accepts deposits and processes withdrawals via GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, and UnionBank. Additional payment methods may be made available from time to time at luxplay's discretion.
• Minimum Deposit: The minimum deposit amount is ₱100, unless a specific promotion specifies otherwise. Minimum and maximum limits for individual payment channels are displayed at the cashier screen.
• Deposit Processing: GCash and Maya deposits are typically credited to your gaming wallet within minutes of confirmation. Bank transfer deposits may take longer depending on the sending institution's processing schedule.
• Withdrawal Processing: Withdrawal requests are typically processed within 5 to 30 minutes for GCash and Maya. Bank transfer withdrawals may take up to 1 business day. Processing times may be extended during periods of high volume or when additional verification is required.
• Withdrawal Eligibility: You must complete KYC verification before your first withdrawal is processed. Withdrawals may only be returned to the same payment method used for the original deposit, subject to operational feasibility.
• Currency: All transactions are conducted in Philippine Peso. luxplay does not charge currency conversion fees. Any fees imposed by your bank or e-wallet provider are beyond our control and are your responsibility.
• Source of Funds: By depositing on luxplay, you confirm that all funds deposited are from legitimate sources and are not the proceeds of any criminal or unlawful activity. luxplay is required to report suspicious financial activity to the appropriate Philippine authorities in compliance with the Anti-Money Laundering Act (AMLA).

Bonuses & Promotions

luxplay offers a range of promotions, welcome bonuses, reload offers, and loyalty rewards to eligible players. All bonuses and promotional offers are subject to the following general terms, as well as any specific terms published alongside the individual offer:

• Wagering Requirements: All bonus funds are subject to wagering requirements before they become eligible for withdrawal. The specific rollover multiplier applicable to each bonus is stated in the promotional terms. Unless otherwise stated, a standard wagering requirement applies to the bonus amount received.
• Eligibility: Bonuses are available to verified players who meet the eligibility criteria specified in each promotion. luxplay reserves the right to exclude specific player accounts from promotional offers at its sole discretion.
• One Bonus at a Time: Players may only participate in one bonus offer at a time unless the specific promotion states otherwise. Attempting to claim multiple simultaneous bonuses may result in the forfeiture of all associated bonus funds.
• Bonus Expiry: All bonus funds have a validity period. Bonus funds and associated winnings that have not met the wagering requirements within the validity period will be forfeited automatically.
• Game Contributions: Different game categories contribute to wagering requirements at different rates. Slots typically contribute 100%. Live dealer games, table games, and sports bets may contribute at a lower rate or not at all, as specified in the individual promotion terms.
• Abuse Prevention: luxplay actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, exploiting loopholes in bonus terms, or using low-risk betting strategies specifically designed to meet wagering requirements without genuine risk. Any player found engaging in bonus abuse will have their account suspended and all associated bonus winnings voided.

Gameplay & Fair Play

All games available on luxplay use certified Random Number Generator (RNG) technology, independently verified to ensure fairness and unpredictability of outcomes. luxplay does not manipulate game outcomes in any way. The following rules apply to all gaming activity on the platform:

• Bets Are Final: Once a bet has been placed and confirmed by the platform, it cannot be cancelled or amended. In the event of a technical malfunction during a game round, the round may be declared void and the wager returned to the player's account.
• Disconnections: luxplay is not liable for losses resulting from internet disconnections, device failures, or power outages on the player's end. If a disconnection occurs during a live dealer game, the outcome will be determined by the dealer's actions as they were recorded at the time of disconnection.
• Game Rules: Each game on the luxplay platform has its own individual rules, displayed within the game interface. Players are responsible for familiarizing themselves with these rules before wagering.
• Minimum and Maximum Bets: Each game carries its own minimum and maximum bet limits, which are clearly displayed within the game. These limits may vary by game type, table, and player account tier.
• Malfunctions: In the event of a software or hardware malfunction that affects the integrity of a game round, luxplay reserves the right to void the affected wagers and return stakes to players. All malfunction decisions are made at luxplay's sole discretion and are final.

Prohibited Activities

The following activities are strictly prohibited on the luxplay platform and will result in immediate account suspension, forfeiture of balances, and where appropriate, reporting to the relevant Philippine authorities:

• Registering more than one account on the platform, or assisting another person in circumventing the single-account rule.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the platform, place bets, or exploit game mechanics.
• Colluding with other players to gain an unfair advantage, particularly in poker, bingo, or live dealer games where other players are present.
• Engaging in any form of money laundering, including depositing funds derived from criminal activity or using the platform to move funds without genuine gaming intent.
• Exploiting software bugs, errors, or glitches in a manner that provides an unintended financial advantage. Players who discover a glitch are required to report it to support immediately and must not exploit it.
• Providing false personal information during registration or KYC verification, or impersonating another person.
• Accessing the platform from a jurisdiction where online gambling is prohibited by applicable law, or on behalf of another person who is ineligible to use the platform.
• Engaging in any form of verbal abuse, harassment, or threatening behavior directed at luxplay staff or other players via live chat or any other communication channel.

Responsible Gaming

luxplay is committed to promoting responsible gaming and to helping players maintain control over their gaming activity. We recognize that gambling can become harmful for a small proportion of players, and we have integrated a comprehensive suite of responsible gaming tools directly into the platform.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings page. Limits take effect immediately. Requests to increase a limit are subject to a mandatory 72-hour waiting period.
• Session Time Limits: Players may configure automatic session time reminders and forced logout intervals to manage the time spent on the platform.
• Loss Limits: Players may set maximum loss thresholds per session or per rolling period, after which access to real-money games is temporarily suspended.
• Reality Checks: Players may enable on-screen net win/loss summaries that appear at set intervals during active gaming sessions.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of 30, 90, or 180 days. During a cooling-off period, the account cannot be accessed or reversed early.
• Self-Exclusion: Players who wish to permanently exclude themselves from the luxplay platform may request permanent self-exclusion via the account settings page or by contacting support. Permanent self-exclusion cannot be reversed and is enforced immediately upon confirmation.

Intellectual Property

All content on the luxplay platform — including but not limited to the brand name, logo, website design, graphics, software, game interfaces, text, and promotional materials — is the exclusive property of luxplay or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the luxplay platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from the luxplay platform without prior written consent from luxplay.

Game titles, themes, and software provided by third-party suppliers — including Pragmatic Play, PG Soft, Habanero, Jili, and others — are the intellectual property of their respective owners and are made available to players under separate licensing arrangements between luxplay and those suppliers.

Privacy & Data Protection

luxplay collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the luxplay platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

We collect personal data for the purposes of account registration, identity verification, financial transaction processing, fraud prevention, regulatory compliance, and the delivery of customer support. We do not sell or rent your personal data to third-party marketers.

luxplay complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. Players have the right to access, correct, and request the deletion of their personal data, subject to regulatory retention requirements. Please refer to our Privacy Policy at luxplay.app/privacy-policy for full details.

Limitation of Liability

To the fullest extent permitted by applicable Philippine law, luxplay's total liability to you for any claim arising out of or in connection with your use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by you into your luxplay account during the 30-day period immediately preceding the event giving rise to the claim.

luxplay is not liable for any of the following:

• Loss of profits, revenue, data, or goodwill arising out of your use or inability to use the platform.
• Interruptions to service resulting from scheduled or unscheduled maintenance, third-party infrastructure failures, or force majeure events.
• Losses arising from unauthorized access to your account where such access resulted from your failure to secure your login credentials.
• Decisions made by you in reliance on information provided on the platform that is subsequently found to be inaccurate due to a technical error.
• Any indirect, consequential, special, incidental, or punitive damages of any kind.

Termination & Suspension

luxplay reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to satisfactorily complete KYC verification within the requested timeframe.
• Suspected involvement in fraud, money laundering, or any other criminal activity.
• Account inactivity — an account that has had no login activity for a period of 12 consecutive months may be classified as dormant and may be subject to closure after prior notice to the registered email address.
• A regulatory directive or court order requiring the suspension or closure of the account.

Upon account closure for legitimate reasons unrelated to breach or fraud, any verified real-money balance (excluding bonus funds and wagering-ineligible amounts) will be returned to the player via their registered withdrawal method within a reasonable timeframe, subject to completion of any outstanding verification requirements.

You may close your luxplay account at any time by contacting support via live chat on the platform. Account closure requests are processed within 2 business days. Any outstanding bonus balances will be forfeited upon voluntary account closure.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

In the event of any dispute arising out of or in connection with these Terms, your account, or your use of the luxplay platform, we encourage you to contact our support team in the first instance via live chat. The majority of disputes can be resolved quickly and amicably through direct communication.

If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines. luxplay's regulatory disputes are subject to PAGCOR's dispute resolution procedures as applicable under Philippine gaming regulations.

Amendments to These Terms

luxplay reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via the email address on file and/or by displaying a prominent notice on the platform at the time of login.

Your continued use of the luxplay platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must cease using the platform and may request account closure.

The "Last Updated" date at the top of this page reflects when these Terms were most recently revised. We recommend bookmarking this page and reviewing it periodically — especially before making significant deposits or participating in new promotional offers.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any of your rights as a player or data subject, please contact the luxplay support team through the following channels:

• Live Chat: Available 24/7 directly on the luxplay platform. This is the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link)

Our support team operates around the clock, including Philippine public holidays and weekends. For account-specific queries, please have your registered email address and account username ready to assist with faster verification.